Profile
Business analyst with five years in banking and insurance projects. Gathers and documents requirements, maps processes and works with developers and testers to deliver systems that users actually need.
Experience bullets
- Ran workshops with claims staff and wrote the requirements for a new claims system used by 300 people.
- Mapped the current and future claims process, which cut handling steps from 14 to 9.
- Wrote user stories and acceptance criteria for a team of six developers working in two-week sprints.
- Supported user acceptance testing and training before go-live, with no critical defects after launch.
Skills
Requirements gatheringProcess mapping (BPMN)User storiesWorkshopsAgile and ScrumUser acceptance testingJira and ConfluenceStakeholder management
Show the projects you worked on and what changed for the business. Mention any certification you hold, such as an IIBA qualification, near the top.