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IT Support Technician CV Example

A sample structure for IT support technicians: users supported, tickets resolved, the systems you look after and certifications.

Profile

IT support technician with four years supporting about 300 users in an office and on remote sites. Sets up laptops and accounts, fixes hardware, network and Microsoft 365 problems, and keeps backups and antivirus up to date.

Experience bullets

  • Resolved about 25 helpdesk tickets a day, with 92% closed within the service level agreement.
  • Set up laptops, phones and Microsoft 365 accounts for 80 new staff in a year.
  • Moved 120 users from on-site file servers to SharePoint and OneDrive with no lost data.
  • Installed and maintained Wi-Fi access points and network switches at four branch offices.

Skills

Helpdesk supportWindows 11Microsoft 365Active DirectoryNetworking basicsHardware repairsCompTIA A+Backups

Add certifications such as CompTIA A+ or Microsoft 365 near the top, and say how many users and tickets you handle.

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