Profile
Registered debt collector with four years in a call centre collecting on retail and personal loan accounts. Negotiates payment arrangements customers can keep, writes accurate notes and follows the rules on fair, lawful collection.
Experience bullets
- Managed a book of about 900 accounts in early arrears and collected 112% of the monthly target on average over the last year.
- Made 120 to 150 calls a day and set up arrangements with a 78% kept-promise rate.
- Passed every monthly call-quality and compliance review.
- Referred customers in serious financial difficulty to debt counselling where that was the right option.
Skills
CollectionsNegotiationPayment arrangementsDialler and CRM systemsNational Credit ActDebt Collectors ActObjection handlingAccurate notes
If you collect on behalf of clients, give your Council for Debt Collectors registration number. Then show your results as a percentage of target and a kept-promise rate, which is what collection managers compare.