Toolzeroo*Resume Build my CV

Call Centre Agent CV Example

A sample structure for call centre agents: inbound or outbound work, calls per day, quality and sales targets, and the systems you use.

Profile

Call centre agent with four years of inbound customer service and outbound sales experience in insurance and telecoms. Handles 80 to 100 calls a day, consistently meets quality scores above 90% and resolves most queries on the first call.

Experience bullets

  • Handled about 90 inbound calls a day for a cellular network, keeping average handling time under 5 minutes.
  • Achieved a quality score of 94% over 12 months, among the top five agents on a team of 30.
  • Reached 115% of the monthly sales target on outbound funeral cover campaigns for six months in a row.
  • Trained eight new agents on the CRM system and call scripts during their first month.

Skills

Inbound and outbound callsFirst-call resolutionSales and upsellingCRM systemsComplaint handlingTyping 40+ wpmEnglish and isiZuluPOPIA compliance

Call centres hire on numbers. Put your quality score, sales against target and calls per day in your bullets, and list the languages you can work in.

Build your CV freeSee templates